Today, you can find hundreds of online sites on the network that allow you to purchase goods from China, while not every store has low prices. One of the pleasant exceptions is the Joom service, which has acquired millions of customers in a short time.

Let's figure out how to shop on Joom and deal with possible difficulties when working with this online store.

About Store

The Joom online store is an international trading platform, a kind of analogue of the long-known Aliexpress or TaoBao. Joom was introduced to users in 2016 by the Latvian company SIA Joom as a service that allows them to order inexpensive goods from Chinese manufacturers directly, without intermediaries.

For the convenience of visitors, all goods on Jum are divided into catalogs with detailed sections. Descriptions for the offered products have been translated into Russian, but if necessary, buyers can change the language settings and the currency in which prices are presented. Since the translation of descriptions is carried out automatically, the quality is still poor.

The site is available in 3 forms:

• site;
• Mobile version of the site;
• application for smartphones.

A feature of the site is the provision of discounts in the amount of up to 99% of the position value, as well as the organization of "Offer of the hour" promotions, discount coupons and other privileges to attract users.

registration

The device of the site and application allows you to easily select products without prior authorization. But before placing an order, consumers must register. For their convenience, creating an account is a simple and quick process without filling out lengthy questionnaires or confirming personal data.

Login to Joom is easy through social media.

It is enough to enter your personal account through an account of one of the social networks:

• Classmates;
• Facebook;
• In contact with;
• Google+.

This method of registration in Joom is provided for both the site and the mobile application, which can be downloaded from the Google Play and App Store. In the future, the browser will save the authentication data using a cookie and will require you to re-enter only if the user logs out of the selected social account. networks.

How to place an order for Joom?

Thanks to the simple navigation of the site and the intuitive interface, ordering on Joom is easy and convenient. To make sure of this, let's figure out the process step by step.

Product selection

To select the desired offer, store visitors can use catalogs and filters, as well as search. The catalog contains multilevel lists, the general section "Everything in this category".

Filters allow you to sort the items for sale according to the following criteria:

• Colour;
• the size;
• material of manufacture;
• novelty;
• popularity;
• price.

By clicking on a photo of any product, the user will be taken to a page with its description, which includes the characteristics of the thing, several of its photos, reviews from other buyers and information about the seller.

Before ordering a product, the consumer can choose the desired size and color of the product, if necessary, buy a bulk batch of up to 20 pieces.

Many people do not know how to fill in the delivery address on the Joom website, since such a section is not provided in the profile settings. In fact, the address is indicated right at the time of purchase, but you can save it for future use.

Make an order via computer

In the shopping cart you can view your future purchases, pay or cancel them.

To purchase goods with Joom through a computer browser, you must select the desired item and determine its parameters in the description. The system will offer the buyer to send the item to the cart or buy instantly. When choosing the second option, the consumer will immediately go to the checkout page, where he has to fill in the following columns:

• delivery address;
• bank card details or other personal details for payment when choosing a transfer from an electronic wallet.

It is enough to indicate the address and card details only once. The system will save the data filled in by the user and in the future will automatically display them when making purchases. Personal information can be corrected if necessary.

The basket is needed so that the buyer has the opportunity to look again at what he is going to buy. It helps to summarize general information about the items of sale: the cost of purchases, their quantity. If necessary, a store visitor can refuse those goods that he changed his mind to purchase.

The site is equipped with tips - if the user has not chosen the color or size of the desired item, the system will not allow pressing the "Buy" button and will point out to the buyer his mistakes.

How to order from your phone

The scheme of shopping in Jum through a mobile application is not much different from shopping on the website:

1. The user selects the desired products in the catalogs, is determined with their size, color and other parameters.
2. After clicking the "Buy" button, the application goes to the "Basket" section, from where you can continue the design or return to the catalogs to add new items.
3. When making a purchase, the system prompts you to fill in the delivery address and details for debiting the payment.
4. Paid purchases and their status are displayed in the "My Orders" section of your personal account.

Unlike the profile on the site, the mobile application contains a section "My addresses", where the consumer can save data for delivery and correct them if necessary.

How to fill in a shipping address in Joom

Carefully fill in the delivery address and follow the website prompts.

Before filling out the delivery address, you should familiarize yourself with the simple Joom rules, which will help you get the package faster:

• write the delivery address in your native Russian;
• do not include the post office address instead of your address;
• check the spelling of the index using the store's tips or the help of the official website of the Russian Post.

Not only products on Joom can boast of low prices - the cost of delivery by Russian post is zero, i.e. is free! However, in some countries tax and customs charges may apply to your shipment, so it is recommended that you contact the customs information service before purchasing.

Payment on Joom

Let's list the payment methods on Joom:

• transfer from a bank card;
• PayPal payments;
• payment from electronic wallets Qiwi or Yandex.Money.

Similar payment methods are provided for using the mobile application.

By paying for goods using a bank card or internet wallet, a store visitor can be sure of the safety of personal data - they are protected by the service's security policy.

Bank card

Enter your card details once and pay instantly.

To pay by credit card, you must specify its details:

• 12-digit number;
• expiration date;
• security code (overleaf).

Before paying for an order from a card, you must make sure that there are enough funds on the account and that all the details on the site are filled in correctly. Expired cards, as well as cards blocked by the bank or other services, are not accepted for payment.

Electronic wallets

It is also convenient for owners of electronic wallets to pay on Joom.

To pay from a Qiwi or Yandex e-wallet account, as well as through PayPal, you need to follow a simple instruction:

1. When making a purchase, select "Others" in the payment column.
2. Find the desired e-wallet option.
3. Enter the account details and click "Pay".

Before making a payment, you need to make sure that there are enough funds on the account of the electronic system. Payment is instant.

How to cancel an order in Joom

Have you changed your mind about buying? Cancel your order within the first eight hours of payment.

Before attempting to cancel an order for any reason, you need to check its status. If about 8 hours have passed, and the inscription "Confirmed" appears in front of it, you will not be able to refuse it.

Until the moment of confirmation of purchase, you can issue a cancellation as follows:

1. Enter the section of your personal account "My orders".
2. Select the purchase you want to refuse.
3. In the order card, click "Cancel".

Refunds for canceled transactions occur within 1-2 weeks.

Postage tracking

You can get information about the location of the parcel on the website or in the application:

1. Open "My Orders" and select the one you are interested in.
2. Click on a position to open a purchase card.
3. Scroll down the page to get to the tracking number of the parcel and its status of the way from China.
4. If the path is not displayed, use a third-party tracking service.

With the help of various services, you can track each "step" of the parcel.

The tracking number is a unique identification code for an international shipment that allows you to find a package in any country. In the Joom online store, the track number is received by all sent goods.

To find a purchase by order number, you just need to download the tracking service from the Google Play content store or the App Store. For this purpose, the applications GdeParcel, Russian Post, Track24, ParcelTrack and others are often used.

Receiving a parcel

In Russia, delivery of goods from Joom is carried out through the "Russian Post". Most of the shipment belongs to the category of "small package" - up to 2 kg, however, the postman can leave really small parcels in the mailbox, and the rest will have to go to the office.

The shipment will go to the post office that serves the delivery address specified by the buyer. To receive the parcel, you must have your passport with you.

When the package arrives, a corresponding notification will be sent to the user's phone. As a rule, 12-45 days pass from the moment of shipment to the day of delivery, but the site administration allows an extension of up to 75 days, since the purchase may be delayed at the sorting center or at customs.

If 75 days have passed since the purchase, and the package has not arrived, you must leave a request for a refund. Before the specified period, it is impossible to issue a return for non-delivery, since the order is protected.

To draw up an application, you need to perform several steps:

1. Go to "My orders".
2. Select the one you want.
3. Find the phrase “You received your order” in the product card and answer “No”.
4. Confirm the application by entering your email address.

If you are afraid to miss the end of the purchase protection period, you can set up push notifications in the personal account of the application. On the 75th day after registration of the purchase, the administration will send a message so that the buyer has time to open a dispute.

How do I open a dispute on Joom?

To contact Joom, please contact support.

Unfortunately, Joom's work policy does not provide for direct contact with the seller. However, the consumer can refuse to purchase and return the money in a number of stipulated cases.

• violation of delivery times (goods did not arrive);
• the wrong order came;
• the quality of the product is poor.

To resolve the problem with the received parcel and open a dispute, you need to write to the Joom support service, which will decide on a partial or full refund.

1. Open "My orders" and select the item, the quality of which does not correspond to the declared one.
2. Click on the "Question by request" button and state the essence of the problem.
3. Attach proof - photo, video, track code and other facts.

Claims are accepted within a month after receiving the purchase. If it is necessary to return the goods, Joom will send the seller's address for return shipment. The costs of such forwarding are not covered by the site administration.

Refund

If an open dispute is resolved in favor of the buyer, the site administration returns the money to him. Funds are credited to the account from which the payment was made. Refunds occur within 14 days after the status of their order changes to "Refunded".

Upon confirmation of the request for non-delivery of the purchase, the refund is carried out under the same conditions.

Video: How to buy a product on Joom.

Conclusion

Despite some shortcomings and inconveniences, Joom has significant advantages over many marketplaces. Considering that the quality of service is being worked on daily, in the near future we can expect the correction of current problems and the influx of new sellers and buyers.

How to choose a product?

1 Choose a hypermarket

2 Select a product

1) Using search
2) Using the menu

3 Check product availability

5 Add product to cart

How to make an order?

6 Click the "Trash" button

Choose the most convenient shipping method for you. There are two options: Home delivery or Order and pick up.

8 Place your order

9 Order confirmation

How to get an order?

10 Notice of readiness

11 Payment and receipt

How to choose a product?

1 Choose a hypermarket

Make sure that the most convenient OBI hypermarket is selected in the upper left corner of the site.

2 Select a product

You can choose the product you need in several ways:
1) Using search
2) Using the menu

3 Check product availability

If the item is temporarily sold out, you can check availability in another hypermarket by clicking on the button “Check availability in another hypermarket”.

4 Select size or color options

The product varies in color and size. You can choose the option that suits you using the drop-down menu.

5 Add product to cart

Specify the required quantity of goods and click the "Add to cart" button.

How to make an order?

6 Click the "Trash" button

In the upper right corner of the site, click the "Cart" button to start placing an order.

7 Place your order

Log in or register. We recommend that you register in order not to enter information about yourself again in the future and to save your order history. To register, just enter your password. Please provide the exact delivery address and your telephone number. This information will be used to clarify delivery details.

9 Order confirmation

Check your order. Click the "Confirm" button.

How to get an order?

10 Notice of readiness

After placing an order, a hypermarket employee will contact you by phone to confirm the order.

11 Receiving an order

To receive your order, you need to come to the hypermarket where you placed the order and go to the counter for issuing orders from the Internet catalog.

12 Payment for the order

Shopping with OBI just got easier

Save time on shopping - select products from our online catalog and order them from the comfort of your home!

How to choose a product?

1 Choose a hypermarket

Make sure that the most convenient OBI hypermarket is selected in the upper left corner of the site.

2 Select a product

You can choose the product you need in several ways:
1) Using search
2) Using the menu

3 Check product availability

4 Select size or color options

5 Add product to cart

Specify the required quantity of goods and click the "Add to cart" button.

How to make an order?

6 Click the "Trash" button

In the upper right corner of the site, click the "Cart" button to start placing an order.

7 Select a delivery method

Choose the most convenient shipping method for you. There are two options: Home delivery or Order and pick up.

1. Home delivery.
Please provide postal code to calculate shipping cost. You can agree on the exact date and time of delivery when you call the operator to confirm the order. The lifting and carrying of the goods are additional services that can be ordered during the operator's call. Detailed conditions are indicated on the page Delivery.

2. Order and pick up.
Indicate the day and time when it is convenient for you to pick up the goods from the hypermarket.

8 Place your order

If you can't remember your password, use

9 Order confirmation

Check your order. Click the "Confirm" button.

How to get an order?

10 Notice of readiness

11 Payment and receipt

Depending on the delivery method, you have different options for payment and receipt of the order.

Delivery to the specified address
The order is paid in cash upon receipt to the courier. Together with the order, a cash receipt and shipping documents are issued.
2) Using the menu

3 Check product availability

If the item is temporarily sold out, you can check availability in another hypermarket by clicking on the button “Check availability in another hypermarket”.

4 Select size or color options

The product varies in color and size. You can choose the option that suits you using the drop-down menu.

5 Add product to cart

Specify the required quantity of goods and click the "Add to cart" button.

How to make an order?

6 Click the "Trash" button

In the upper right corner of the site, click the "Cart" button to start placing an order.

7 Place your order

Log in or register. We recommend that you register in order not to enter information about yourself again in the future and to save your order history. To register, just enter your password. Please provide the exact delivery address and your telephone number. This information will be used to clarify delivery details.
If you can't remember your password, use

8 Select the date of receipt of the goods

Indicate the day and time when it is convenient for you to pick up the goods from the hypermarket.

9 Order confirmation

Check your order. Click the "Confirm" button.

How to get an order?

10 Notice of readiness

After placing an order, a hypermarket employee will contact you by phone to confirm the order.

11 Receiving an order

To receive your order, you need to come to the hypermarket where you placed the order and go to the counter for issuing orders from the Internet catalog.

12 Payment for the order

You can pay for the order at the checkout of the hypermarket in a convenient way for you.

Do you want to get goods for free, for example: cosmetics, clothes, accessories, etc.? Then this material is definitely for you! I want to warn you right away that a freebie means just getting something for free. And in order to get something for free, you must certainly do something, but I promise that in my method, efforts are needed at a minimum.

In this article, we will look at the method of receiving goods by mail from China.

Introduction

I'll tell you how I found this method. It all started when I went into business and opened a small island selling cosmetics. I started looking for suppliers who can prepare goods for me under my brand. Once I went to a factory in Germany. To my surprise, the manager was Russian and we talked freely.

Of course, I didn't want to buy a product worth several thousand euros blindly, and the manager offered me to send product samples free of charge.

They gave me the track number RM406665614DE and after 10 days I had the package.

The samples, of course, suited me, but the price of 110 euros per kilogram is expensive and I moved on. I went to search for suppliers.

How to get goods for free?

And so, to get the goods for free, you need to go to the site. If you are registered on aliexpress, then you can safely log in under your account, but I will tell you that it is better not to do this, since the Chinese see your profile and if you did not buy more than $ 1000 on Ali, then you may not have anything send. Personally, I bought and they send me everything with pleasure.

Therefore, I advise you to register a new account - it will take a couple of minutes.

Choosing and getting freebies

To get freebies you need:

• Go to and register
• We find the product you are interested in, at a price naturally within reasonable limits, no one will send you a product for $ 1000

By pressing a button, we write to the supplier

Write that you have a business, you want to expand and are looking for a manufacturer.

Basically, get into the role and act like a wholesaler. Ask the supplier if he speaks Russian or if they have a Russian manager, it’s easier to speak Russian. Well, if not, then write in English, and in order to get a freebie, ask more questions about the quality of products, about the conditions of purchase, payment and delivery.

After talking, ask for samples of products, as a rule, they all have free samples.

Actually the whole method is described above. Thank you for the attention.

Product selection

There are several ways to find a product on the M.Video website: a search box in the upper right corner, a menu, a catalog, comparison of several products, selection of products by parameters.

If you need help choosing products, check out ours.

Method 1. Search on the site

The search box is in the upper right corner. Enter the name of the product in the field or use the advanced search functions. In this case, already when you enter the first word, you will see hints.

Method 2. Filters

To narrow the range of results, use filters, and to find the desired product faster, use sorting.

· By manufacturer;

· by price;

· By shares.

Method 3. Product catalog

In the online store catalog, products are divided into categories. In each of the categories, you can sort the equipment by price and / or manufacturer, indicating the price range and / or the list of manufacturers that interest you. To see the product categories, select the desired section in the catalog line right under the M.Video logo.

Method 4. Selection by parameters

Selection by parameters allows you to limit the list of products only to those that match the characteristics you specified.

Method 5. Comparison of goods

To compare several products, tick each of them in the Compare box and click the Compare button - you will see a table showing the differences and similarities in characteristics between the selected products. You can add up to 5 products to the table.

Checkout

Step 1

You must select the city in which you are located or want to make a purchase.

Step 2

Go to the product page and click on the "Add to cart" button or on the shopping cart icon if you make a purchase from the product selection page. Then you can continue shopping or proceed to checkout. The absence of a button means that the item is not on sale or can only be purchased at a retail store.

Step 3

Until the order is completed, you can change the number of items in the cart, add additional service certificates and / or coupons for installation, connection of equipment, delete individual items - the cost will be recalculated automatically. At the end, check the data and, if everything is correct, click the "Place an order" button.

Step 4

If you register, then your personal data and other information specified earlier will be automatically added to the next order: delivery address, favorite store, etc.

Registered users can:

· Track the status of the order;

· Receive special offers and invitations to closed sales;

· Accumulate and write off Bonus rubles;

· Apply for a loan online;

· Save order history.

· Add product to favorites.

Step 5

Indicate the number of the Bonus card - and we will accrue Bonus rubles for your purchase.

Don't forget to check if your card is registered.

Select the method of receiving the order and the type of payment.

Step 6

If you have multiple items in your order, the shipping methods may differ.

In this case, you need to place orders sequentially.

Step 7

Check the data and click on the "Finish registration" button.

Done: your order has been created!

After purchase, you will receive an SMS to the phone number specified in your personal account. Please check that the phone number is correct before making a purchase. Attention: re-sending the document is not possible.

Step 8

How to do it?

Log in to your personal account. The estimate is available in the block with the latest orders, on the "Order history" page or on the details page of a specific order. Just click on the "Rate your order" link in the required line.

In the form that opens, select the number of stars, if you wish, leave a comment and click the "Send rating" button. Thanks!