Let's find out the reasons for failures in the Google Play Market: it says there is no connection, you need to log into your account or there is a server error. TO bad work applications can be caused by the presence of various service problems, problems with the device selected for these purposes, and many other reasons. What to do if you cannot log into your account? In this article we will look at the main causes of failures and errors associated with the Play Market and ways to resolve these problems.
Method 1: Reboot Android
Since the system freezes quite often on Android, it is necessary to reboot the device.
In addition, this will allow you to troubleshoot problems not only in operation Google Play, but also with bugs from other applications.
Method 2: Reset Google Play Market settings
The Play Market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings by doing the following:
After these actions, it is recommended to reboot the device so that the system can quickly recognize the changes made.
Method 3. Uninstalling Google Play Market updates
As in the first method, you need to go to the settings menu, select the “Applications” or “Application Manager” section, in which click the “ Uninstall updates", which will lead to the starting state of the play market.
Method 4: Reset Google Play Services app settings
In order to ensure the functioning of the play market, it can be useful to reset the settings Google Services Play to perform this operation you must perform the following steps:
Method 5. Activating “Download Manager”
Problems with the Play Market may occur due to the disabling of this service application. In order to activate the “Download Manager”, you must first go to the settings menu of your device, then use a swipe to go to the “All” section, where you select the required item. When stopping the application, click the “Enable” button.
After these operations, you need to reboot the device and then check proper operation Play Market.
Method 6. Deleting your Google account
When executing of this action, you must keep in mind that when you delete your account, you may lose the necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e. create backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which you need to select your account.
After completing the steps, the synchronization menu will be available, all you have to do is click on the mailbox.
After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and “Contacts” using the selected section. To save important information on your tablet or phone, you must press the “Options” button and select “ synchronize" After these steps, a backup copy of all applications will be created simultaneously.
After synchronization, you can safely delete your Google account. When will you implement re-entry to this account, the device will prompt you to restore the backup information.
After the account has been deleted and restored again, the operation of the applications should be normal. If the play market is not fully functional, then you should use the following method.
Method 7: Having incompatible applications
The functioning of the Play Store may be disrupted or even blocked due to the presence of some applications that the user installed independently. Such applications exist in large quantities. Among these “pest” applications is the well-known Freedom, with which the user can make in-game purchases for free.Method 8: Setting up the “hosts” file
If your device is equipped with the application " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.To make the settings of this file, you need to go to the settings menu, select the “Application Manager” - Installed section, and select “Freedom”. After opening the menu of this program, you should click on the “Stop” button, and then delete the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.
After the device reboots, you need to check the functioning of the play market. if no changes occur, use the following method.
Method 9. Reset Android settings
Despite the fact that resetting everyone existing settings is a fairly radical action, it helps solve most problems not only in the operation of applications, but also in the entire system. By going to the Android settings menu, you need to select “Reset settings” in the “ Recovery and Reset».
Before performing a reset, it is recommended to double-check that the necessary information has been synchronized. Data stored on the memory card will remain untouched.
Method 10. Checking your Internet connection
Sometimes, it is a simple lack of connection to the Internet that causes application failures. After checking the connection, you should restart the router.Method 11: Enable Google Accounts
Problems may occur due to disabled Google account. Activating the application " Google Accounts"occurs in a special section.Method 12. Checking time and date
If there is a constant lack of connection, you should check that the time and date are set correctly.If the Internet connection is connected, but the connection has still not been made, you need to repeat setting the time zone and time, synchronizing these parameters with the network by going to the menu section " Settings", where selecting "Network time zone" and " date and time", mark these parameters with a tick.
Problem: Errors appear when launching Google Play Store No connection or :
At the same time, a funny nuance is observed: sites open normally in browsers and other applications also successfully connect to the Internet.
Situation 1. Play Market does not work either via wifi or mobile Internet
Solution
1. Check that the system date and time are correct. If the date is wrong, set the correct one. Check the boxes:
2. Reboot your device:
3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from the memory card.
4. Check if the Freedom application is installed. If this is present, launch it, press STOP and reboot.
5. Check the hosts file. If it contains lines other than 127.0.0.1, delete them. Root is required for this operation.
6. If all else fails, reset your Android device.
Situation 2. Play Store does not work only when connected via Wi-Fi
This is your case if, when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.
Solution
1. Go to your router settings. Open WAN settings. Try alternately setting the MTU values to 1460 and 1500.
Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.
In common D-Link routers this is done something like this:
- SETUP
- Internet Setup
- Manual Internet Connection Setup
- Set value MTU 1460
- Save Settings:
This is what the setup looks like in older D-Link routers:
- Home
- Specify the value in the field MTU
- Apply
In TP-Link you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:
2. In the WAN settings, specify the Google server addresses as DNS:
Primary: 8.8.8.8; Secondary: 8.8.4.4.
Usually it is enough to specify 8.8.8.8 as Secondary DNS.
After these steps, for the purity of the experiment, it is advisable to reboot the router.
Common user mistake
Finally, I would like to mention one more situation. The smartphone/tablet may display an error Check your connection and try again, if you launched the Play Store (Google Play) application and during the download process you changed the type of Internet connection - for example, you simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, and the default gateway changes. And it turns out that the device tried to connect the Play Store with the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until the Wi-Fi connects to the network and press Repeat:
From now on, first turn on Wifi, and then launch applications that connect to the network.
Often, for Android OS users, the Play Market, the official application store from Google, does not work.
The cause of the failure can be either short-term slowdowns of the device or serious problems in the OS system files.
Let's look at the problem in more detail.
Note! Before you start solving the problem, try simply restarting your phone and opening the program again.
1. Check your phone settings
If the program opens, but you cannot install any application, check your smartphone settings, namely “Date and Time”.
Due to incorrectly set date and time, the phone cannot receive a trust certificate, which is necessary to start the installation.
Go to the smartphone menu and click on the “Settings” icon. Now scroll down the page that opens to the “Date and time” item. Click on it and enter the correct parameters in the window that opens.
If you are configured to automatically receive data via the Internet, it is better to disable this option.
Now close the Play Market (remove from the list of open applications) and launch the program again. Installation of programs should work correctly.
2. Clearing the cache in the Play Market
If the application store does not open, or an error window pops up immediately after opening, clear the program cache.
Deleting the cache will not affect the display of user data in the market.
A cache is an intermediate buffer of data that stores individual programs. Accordingly, if too much data accumulates in the buffer, the application begins to work incorrectly.
To clear the cache in the Play Store, go to your phone's settings and open the list of all applications.
Then find the Google Play icon and click on it. In the window that opens, click on the “Clear cache” button.
After deleting the data, you must reboot the device for the changes to take effect. Usually, deleting the cache returns the program to functionality.
3. Deleting data
Play Market turns on, but data is not loaded? Most likely, your phone cannot set up a connection to the server. Check your Internet connection and clear program data.
Due to the frequent occurrence of errors, “non-working code” may be written to the root folder of the program, which interferes with the operation of the market.
You can delete all third-party files and error information manually through the phone settings menu:
- Open the list of all installed programs;
- Find Google Play Market in the list;
- Open the "About" window;
- The “Memory” field displays data on the volume of files and folders that were recorded on your device after installing the market. All this information must be deleted. To do this, press the “Erase Data” button and wait until the memory counters are reset. Open the app store after rebooting your phone.
Notice! After deleting the data, you will need to re-enter your login and password to authorize in the service - all settings will be reset automatically.
Information about previously installed programs will be saved in the “Favorites” section.
4. Working with updates
Problems with the standard app store may occur due to system bugs. As a rule, developers fix bugs in new update packages.
You need to check for updates, but you should remove old updates first.
This can be done in the information window Play app Market (Figure 4).
Click on the uninstall updates button. Then forcefully disable the program. Relaunch the market, everything should work fine.
Also make sure that the latest updates are installed. After the developer releases new updates, the “Update” button will appear in the settings.
5. Automatic account synchronization
\For ease of use, all Android OS users can set up synchronization of a single Google+ account with almost any program.
This way you don't have to constantly create great amount custom pages in different applications.
Account synchronization is configured in the phone settings (the “Accounts” field).
To fix the market launch error, try deleting your Google account in the settings.
This action will not deactivate your personal page, but will only disable it on your phone.
After deleting, try logging into your profile again. Then reboot your device. Turn on the Play Market and wait for the program to complete synchronization with your account.
You should also make sure that the synchronization options you select are correct.
Open Settings account, as shown in the figure below, and select the services with which interaction will be configured.
It should be noted that the operation of the market or your Google account may be affected by third party programs that are installed on the phone.
Often the cause of the failure is “copies” of the official store or other utilities in which you can purchase games (examples of such applications: Steam, Freedom, Best Market and others).
6. “Downloads” utility settings
IN operating system Android for working with different functions standard services respond.
The “Download Manager” system utility is responsible for receiving data from the global network (installing and updating applications).
The result of a failure of this service may be a disruption of the Play Market, browser, or email.
First of all, make sure you are using current version firmware of your phone. Adopt available over-the-air updates.
Check the status of the dispatcher.
In the list of all programs, click on the download icon and wait for all data to download.
Most likely, the service is simply disabled, so you do not have access to the application store. Click on “Enable” to resume work.
To increase the likelihood of eliminating errors, we also recommend clearing the cache and program data.
7. Unblocking services from Google
The previously discussed “Download Manager” service is the main utility that ensures the functionality of the Play Store on your phone.
However, other programs from Google can also affect the operation of the store.
Go to Settings and open the Application Notifications window. Next, disable blocking Google services, as shown in the figure below.
This action allows you to configure uninterrupted access to all Google utilities to your device.
You will automatically receive latest information about the operation of applications and update data, due to the absence of which the Play Market may not work.
8. Working with system root files
Third-party applications can make changes to the phone's system files.
One such file is host.sys.
Text in this document may have been introduced by Freedom, Trojan horses, or other forms of malware. The only way to fix the problem is to edit the contents of the file yourself.
First, stop all programs and services that may block the operation of the market.
If possible, remove applications after installing which the store stopped working.
Now go to the file system using Explorer. It's better to use ES File Manager or Total Commander.
Note! You can edit the contents of system files, in particular host files, only on devices with root rights. If you don't have them, you need to carry out additional settings to gain superuser capabilities.
In the Android system folder, find the host file and open it.
It should contain only one line indicating the address and name local network. Thanks to this content, all programs using WAN connections can connect to the device.
The figure shows part of the text that was added to the file by third-party sources.
The highlighted line blocks access of Google services to the phone. Delete it, save the changes to the file and restart the phone.
Thematic video:
Users of gadgets running Android OS know that without the Play Market there is nowhere. The value of the application lies not only in the fact that it is the most comprehensive resource of books, films, games and useful programs for a smartphone, but also in ease of use. Based on this, one can understand the panic that grips the user when the Play Market does not work. Let's look at why this happens and what to do about it.
- First possible reason – the application is not installed or deleted from your device.
You can read about how to solve this problem in the article on installing and registering with Google services. - The second tip is not very original, but, nevertheless, often a simple device can help.
If the Play Market does not work due to a non-critical system failure, turn off and on the device. - You can also try reconfigure Google Play Market:
1) go to “Settings”,
2) look for “Application Manager” or “Applications”,
3) select in Google list Play Market,
4) find the “Erase data” button (in some models it is called “Clear cache”).
- If clearing the cache doesn't help, try get rid of program updates- in the same place as in the previous paragraph:
1) go to “Settings” again,
2) select “Application Manager”,
3) look in the Google Play Market list,
4) click “Uninstall updates”.
Thus, the application returns to its original state. If after this the Play Market crashes on startup, proceed to the next step. - Resetting service settings Google Play.
We do everything the same as in the 3rd tip, only instead of “Google Play Market” we select “Google Play Services” and clear the cache there. - Another reason that the Play Market does not work may be "Download Manager" inactivity:
1) go to “Settings”,
2) further in “Applications”,
3) select “All” there
4) in the list we find “Download Manager”,
5) if the dispatcher is not enabled, activate it. BUT! If it’s on, we don’t touch anything and look for another cause of our problem.
- Sometimes the Play Market crashes due to Google Accounts app disabled. To launch it, go to the same place as in the previous paragraph:
1) “Settings”,
2) look for “Applications”,
3) open the “All” tab,
4) select “Google Accounts”, if the application is inactive, turn it on. If everything is already working, don’t touch it and move on.
By the way, you can read more about managing your account in Google Play Market. - Often the cause of failures in the Google Play Market is no internet connection.
To test your connection, go to any browser and try visiting any website. If the site does not open, most likely you have problems with the Internet. Check your balance if you use Mobile Internet, restart the router if your smartphone or tablet is connected to a Wi-Fi network. - If the Play Market does not open and says “No connection”, but you are sure that everything is fine with your Internet, most likely the problem is incorrectly set time:
1) find the “Date and Time” column in the settings,
2) check the boxes next to “Network date and time” and “Network time zone”.
- This may help solve the problem with an application not starting. Clean Master . Install CCleaner, launch it, click “Clean”, wait for the procedure to complete. Ready.
- A desperate, but time-tested method is Hard Reset, resetting all settings. After the reset, the gadget returns to factory settings. The downside is that the data and applications you installed are lost. Plus - this really solves most system problems, after which the device works as it should.
If you do not want to lose your data, make a system backup in the “Data backup” section.
So, we reset the settings:
1) go to “Settings”,
2) select “Backup and reset”
3) look for “Reset all settings of your phone/tablet PC)”,
4) click “Erase everything”.
After this, the gadget will reboot and turn on like new - at factory settings.
Read about how you can completely delete and then restore the Play Market. - Don't forget that there are applications that block the normal operation of Google Play Market. For example, the popular Freedom application, which allows you to make in-app purchases for free, often interferes with the normal operation of the Google application market.
- Residents of the Autonomous Republic of Crimea may encounter problems using the Play Market due to sanctions against the Russian Federation, which Google has also joined. But you will read about it.
For an Android phone user, the Google Play digital service is the main source useful applications and updates to already installed applets. Therefore, the problem of a store suddenly crashing when Google Play throws an error when trying to load a virtual storefront is quite serious.
The main reasons why Google Play does not work may be:
- System failures on the developer's server side
- Network problems
- System error on the user's device
- Incorrect time and date indications
- Changes to the hosts file
There are several ways to restore access to the digital distribution service. We will analyze the most accessible and reliable methods and show all the algorithms for solving the problem using the example of the Fly Cirrus 12 smartphone with installed Android sixth version. All solutions apply to more earlier versions OS, only the names of the menu items will differ slightly.
Method 1: Reboot the device
Forced reboot of the device, in principle, can solve most problems in the operation of applications on a smartphone. Very often, one or another utility freezes and does not respond to user commands. In this case, a reboot resolves the problem.
Method 2: Enable Google Account
One of the most common reasons why Google Play does not work is spontaneous deactivation of your Google account. To resolve this issue, run the system process again:
- Go to Android settings
- Select Applications
- Select System Processes from the drop-down menu
- Click on the Google Accounts line (usually it comes first in the list)
- If the process is disabled, click Enable
It would also be a good idea to check the Google Play Services system process, which is on the same list.
Method 3: Reset Google Play settings
The service may stop working due to the application cache being full. In this case, you need to clear the storage of unnecessary data. To do this, in the Applications tab, find the line with the Play Market utility. Here, click on two buttons: Erase data and Clear cache. Here, by clicking on the drop-down menu, you can remove updates. After this, reboot your phone for the changes to take effect.
Method 4: Enable Boot Manager
Quite often, users, freeing the device’s memory from unnecessary loads, disable or stop important applications, among which may be Download Manager - a system utility responsible for downloading and updating programs. This application is in the list of system processes. Go to the manager settings and click Enable.
Method 5. Delete and restore Google account
Sometimes Google Play Market does not work on your phone due to problems with your account settings and algorithms. It will have to be deleted and restored again, but before that it is important to synchronize the data, that is, make a backup copy.
- Log in to the Accounts section
- Select Google
- Select the desired sections for synchronization (Calendar, Disk, Contacts, and so on)
- In the drop-down menu, click the Synchronize button
- Delete your account
- Return to the list of accounts and click Add
When creating an account Google Android will offer to restore data from a backup copy. After this, all that remains is to restart the phone and try to go to Google Play.
Method 6: Remove incompatible apps
Some utilities that are installed on a smartphone via apk files may conflict with system application Google Play and even block it. Most often this happens with the Freedom program, which hacks mobile games and allows you to make in-game purchases for free.
Such applications make changes to the system hosts file, which stores domain databases and user IP addresses. If programs like Freedom are interfering with Google Play, go to the settings of the harmful utility, stop its process and uninstall the application.
Method 7. Reset Android settings
Quite a radical method, as it deletes all the user’s data and files on the phone. Therefore, before you roll back the system settings to factory settings, save all important documents, photos and video files on a third-party storage device or PC. Next, do the following:
- Go to Android settings
- Select Restore and reset
- It would be useful to enable data backup here. The system will copy network passwords, call logs, application settings and other data to the selected account.
- Click on Reset settings.
- Restart your device
Method 8: Check your Internet connection
In some cases, the Internet connection indicators freeze on the smartphone screen: either mobile or Wi-Fi. That is, the indicator is on, but there is no connection to the Network. In this case, you need to go to the section Wireless network and check if it is included in this moment one or another module.
Method 9. Reset the date and time on your phone
One of the common problems with Google Play stopping working is a failure in the date and time settings on the user’s device. For example, when the time zone is set incorrectly. To solve this problem, go to the system date and time settings, set correct values and include the date, time and network time zone.
Now you know what to do if Google Play doesn't work. Please note that all of the above methods do not require special technical knowledge, are performed using standard settings, and most importantly, do not involve complex and critical methods, such as rooting the phone.
