MTS is the main Russian private telecom operator. The company is one of the so-called big three and is the fastest growing among all competitors. The best rates, reliable communication anywhere in Russia and high level service, made the company the most popular among other mobile operators.
Mobile communications, as well as Internet access and other services are provided if the subscriber has no debt, that is, if positive balance... If you have a debt, then communication services will be suspended until it is fully paid off.
It is easy to find out the debt on MTS and it can be done in several ways. Let's deal with each of them so that you can choose the most convenient way for yourself.
Everyone knows such problems when you need to urgently call or go online, but nothing happens due to the fact that all services are disabled by the operator. There are many situations and sometimes a working phone becomes extremely important. Do not allow the formation of debt on MTS and you will not experience any difficulties. All you need to do is check your balance periodically and if it approaches zero, replenish your MTS account.
You can find out the debt on MTS in the following ways:
Using the USSD command
1 The most comfortable and efficient way Is to send a USSD request from your phone number using the following command: * 100 # + Call... By typing the command, the balance of your MTS personal account will be displayed on your phone.In some cases, instead of being displayed on the screen, you will receive a message from a short number, where the balance will be indicated. Now you can easily check MTS debts using your phone.
By calling the call center
2 You can find out the debt on MTS by calling the call center of the company. If you have a mobile phone at hand, dial 0890 and follow the voice assistant.You can also use the hotline phone - 8 800 250-08-90 ... Absolutely all calls to these numbers are free and can be made if there is a debt (negative balance).
The main disadvantage of this method is long time expectations. With a large load, there is a possibility of a long wait for the operator's response. On the other hand, you can figure out the reasons for the debt and incorrect write-offs on the part of MTS. In the event that the formation of a negative balance was not your fault, you will be immediately refunded the money to your account.
Through your MTS personal account
3 Also, you can get information about the debt of MTS in your personal account... To do this, you need to go to the site http://www.mts.ru, click on the LOGIN button and select "Mobile communications".
In the opened window of your personal account, you will see your MTS balance.
In the office or sales department of MTS
4 Most time consuming, but sometimes very good way- this is to visit the nearest MTS office and inquire about the debt from the employee. To obtain the necessary information, you will need to present your passport or other identification document. In a relaxed atmosphere, a specialist will answer all your questions in detail and politely.Through the mobile application My MTS
5 U cellular operator MTS is mobile app, through which you can keep track of your personal account, keep abreast of expenses, connect and disconnect services, subscriptions, tariffs, etc.
The application is called My MTS, you can download it in the AppStore for Iphone, or in Google play for Android.
I have an Iphone, so I:
- I go to the AppStore.
- In the search box, I type the query - My MTS and press the search button.
- The application was found, proceed to download.
- After installation, launch the application and press the "Login" button.
And so, we have a phone number, the password came via SMS. We enter all these data and log in successfully. Inside your personal account, you will see the balance of the MTS personal account.
Most of us have mobile phones, but landline phones are still popular, especially with the older generation. Not so long ago, Rostelecom stopped sending letters with bills for communication services and it became much more difficult to monitor the state of its home phone balance.
With a mobile phone, everything is very simple - just send a short request * 105 # call and the balance will be displayed on the screen. If you suddenly, without apparent reasons the internet stopped working or home phone, then with a high degree of probability it can be assumed that you simply have a large debt and the service has been disabled. The first thing to do in such a situation is to check the balance and, if necessary, replenish it.
Ways to check your phone and Internet debt
There are several ways to check your home phone and internet account status. Let's consider them in descending order according to criteria such as popularity, availability and convenience.
2) You can also check the debt through Personal Area Rostelecom. If you are not registered yet, it's time to do it. Since through your personal account you can not only monitor the balance, but, if necessary, replenish it, change the tariff and order additional services.
In addition, in your personal account you can order a free monthly subscription for the delivery of an invoice for the provision of communication services e-mail... This is very convenient if you use the Internet all the time. Once a month, you will receive a letter by e-mail with information about account balances, services provided and payment details.
If these methods do not suit you, there are more traditional ones:
3) Visit the Rostelecom office and contact the manager, he will certainly advise you on all issues. The only caveat is that the service must be registered in your name and you need to have your passport with you.
4) You can find out if there is a debt for a home phone and pay it at the nearest post office. You do not need any documents for this, you just need to know the phone number. To pay for the Internet this way does not fit.
5) The last on the list, but one of the most convenient, is checking the balance through a Sberbank ATM, especially since the resulting debt can be repaid immediately. All ATMs of Sberbank have a function showing the state of the account. In order to see the debt, select the section for replenishing the service and enter the phone number or contract - all the minimum necessary information will be displayed on the screen.
In spite of rapid growth mobile technologies, home phone and Internet still remain very popular both among young people and among the older generation. If a person only uses mobile communication, it will not be difficult for him to manage his phone bill, but if you use a landline phone or home Internet, simply sending a request will not be enough
So, it often happens that as a result of an untimely paid receipt for using the operator's home services, a person develops a debt that must be paid off in order to avoid further troubles and an increase in the amount of debt. If you use a mobile phone, keep your balance under control so that you can contact your friends or colleagues at any time. To check your account, dial *105# (if you are a Tele2 subscriber), so the user can always find out the debt at Rostelecom... Within a few seconds, your display will show the amount you have on this moment... If it is below zero, you just need to top up your account. However, in order to find out the status of the account on your home phone or the Internet, you need to use other methods.
User's personal account
If you regularly topped up your account, but you are still not connected to the network, or if you are unable to call from a landline phone, it is recommended to find out if this is due to a simple failure on the tower line, or if you have a debt for using communication services. There are several ways to find out this:
- Make a call to technical support by hotline numbers (all calls are free) 8-800-100-0800 or, if you cannot get through, 8-800-181-1830 ... There is often an overload of the communication line, you will be put in a queue to the operator, so be prepared to wait. Usually, waiting for a call to be answered lasts from 1-2 minutes to half an hour. You have access to both the ability to use an autoresponder and a correspondence consultation with a specialist.
- The Russian Post office will help you find out and pay the debt for using a landline phone. You will need to give your current account number and pay the amount equal to your debt. The department staff will write you a payment receipt, which is recommended to be kept for 3 years.
How to top up the Internet
When you call the help desk, they will find out the amount of the debt through your personal account, but at the Russian post office you can only pay your phone bills. To pay off the debt for using the services of the network, you can use an ATM of Sberbank of Russia (you can use any other one, however, Rostelecom has a cooperation agreement with Sberbank, so payment for bills will be charged without interest).
Insert the card into the ATM, click the option " Refill»And enter your personal number to replenish the balance. At ATMs it is possible, and for a landline phone. It is recommended to keep the check until you are fully convinced that the account was credited correctly and successfully.
Help from a Rostelecom employee
If in the process of determining the amount of debt or paying it you have difficulties, you can get free consultation from any employee of the company. You can contact him as by the reference phone 8-800-181-1830 , and in any office of the company. The only condition when visiting the center is that you must either be a person with whom an agreement was concluded on the use of the operator's services, or this person must come with you.
If you - entity(a representative of any private or government organization), you will need a power of attorney from the manager of the company with a seal and a special application (his form and sample of filling can be seen on the official website).
Personal account on the Internet
Usually, access to the network is blocked in case of non-payment or arrears, however, if it is still working, or if the payment deadline is about to come, you can use your personal account on the main Rostelecom portal. If you are not yet registered on the site, you need to register and fill in all the necessary personal information (they will not be published).
Registration takes a little time, but it provides the user with a lot of opportunities: manage services, monitor account status, enable and disable various options. The use of Rostelecom's personal account is free, in addition, the site has a section "Online specialist consultation" where you can write a question and get a qualified answer.
It is very pleasant to use high-quality services from Rostelecom. We are used to receiving a stable high-speed connection to the network or calling at any time from our home phone. But suddenly the services stop working. What's the matter? And the reason is most often in the resulting minus on the account. How to find out the debt of Rostelecom and whether it is possible to do this without contacting the company for Internet users or a landline phone, we will find out in the article.
Debt check for Internet users Rostelecom
We go to the website www.rt.ru in the personal account of Rostelecom to find out the debt for personal account in this service:
You can access the service page from any device that has access to the network, including from cell phone... In the upper right corner there is a Personal Account tab. When you click, a window appears where you must enter your username and password. If you have not used this service before, then registration is carried out here and takes less than a minute. The identifier will be a mobile number or e-mail.
Directly in your personal account, you need to add the desired service and in the displayed field we see the debt for the Internet.
We find out the debt on the personal account in the subscriber's personal account.Registration and use of your personal account will save you from many questions on cooperation with the provider. In addition to viewing the current functions, you can change tariffs and options, as well as pay for any services from a bank card.
Video: about payment methods in your personal account.
Hotline call
If the Internet Rostelecom is not available, then you can determine the debt by calling 8 800 1000 800. This is a round-the-clock free reference service. You can find out the state of the account without connecting to the operator, listening to the prompts of the auto-informant and pressing the buttons in the tone mode. If it is more pleasant to talk to a living person, then it is worth waiting for the operator, but then you need to tune in to a long wait for an answer.
Account information is confidential and the specialist will request the owner's passport details.
Debt check via Rostelecom hotline Debt check at Rostelecom office
Another option is to visit a service center. In the Rostelecom office, a specialist at the counter will help you to check the debt. He will require a passport, so it should be borne in mind that he will provide the data only to the owner under the contract.
Checking through a Sberbank ATM or Internet bank
A useful function for us from the bank to find out the debt for the Internet Rostelecom will be the opportunity hidden in the button "Replenishment of services". You can find information by the number of your personal account.
Payments for the phone or the Internet through Sberbank are not subject to commission.
We find out the debt by the home phone number
All of the above options can be used to determine the debt for Rostelecom's home phone. Besides this, there are other ways:
- Post office. In a conveniently located branch, the teller will find the history of the personal account by phone number. He will be able to create and make a payment.
Postal payments are received after 72 hours from the moment of their execution.
- Dial the highlighted number by auto-calculation. It is worth checking it on the company's website, it differs depending on the region of connection.
All methods of checking account debt or phone number. These are the most known methods find out the amount of debt on the Internet and by calling Rostelecom. It is most convenient to use your personal account or the help of an answering machine, because waiting for the help of another person significantly increases the time of the decision. If you have forgotten your Rostelecom account number, there are several ways to do it. In order not to go into the red, it is worth making payments in advance or using auto payments with bank cards, which are provided by almost all banks.
