The Play Store is a source of new apps and games for android device users.
However, this base can sometimes not work - lead to a crash on our device. How to deal with it?
The Play Store can not work for various reasons, fortunately they are almost always quite simple to fix.
There are many ways to help restore normal operation. Below you will find the main proven reasons why the play market does not start and how to fix it.
The first reason why it does not work on the android Play Market is a problem with the cache
In most cases, clearing the cache solves the problem. This is a place where temporary data is stored to speed up the opening of the Google Play Store.
They can make mistakes there, as a result of which the application does not work properly.
To clear the cache, go to android settings and then go to the "Applications" section.
There you will see the application manager. After clicking on it, a tab with all programs will open - look for " Play market” and click on it.
NOTE: I describe and insert pictures from android 6, more precisely android 6.0 on a samsung galaxy smartphone. You may have a different version and a smartphone or tablet, so some inaccuracies are not ruled out.
Now select "Memory" and at the very bottom click "clear cache".
Then go back, click "Clear data", then click "delete".
Now check if the play market is working, if not, then in the same device manager, click on it. You will see "turn off" and "stop", and at the very top right: "options". Click on these options and click on the pop-up line "Uninstall updates".
We check the functionality. If it does not work, we carry out exactly the same operations with the Google Play Services application. To do this, after opening, click on the "Memory" option and click on the line: "clear cache"
If it works now, great, if it doesn't work, move on. In the window where you went to the memory, click another option: "Manage data", then click "Delete all data".
NOTE: If you cannot find the required options on your own, then to completely clear the entire cache of your phone.
The second reason why it does not work on android play market is disabled google account failure
If the above does not help, try removing account google of your android - this can help solve problems with the play store.
To do this, go to the android settings and go to "Accounts". Select a Google account and then remove it from your phone.
Then we return to the account settings and select "Add a new account" - enter the data and add.
Sometimes you may need to use a different account to fix the problem. Then go to the registration form for a new Google account and make a new registration.
Just before you do it, clear the app cache and play store data, and only after cleaning, go to the "Settings> Accounts" section of the android and add a new Google account.
After logging in, try using the play store. If the store is unlocked (working), you can stay in the new account or try to return to the old account.
The third reason why the play market does not work on android is the wrong date and time
It may seem insignificant, but a correctly set date and time may be required in order to log in to Google's servers.
If you have the wrong date or time set, then the Google servers will have problems syncing the settings. As a result, you will not be able to sign in to the Google Play Store.
To set the correct date and time, go to "Settings => Date and time" and it is best to select automatic setting.
If, so far, everything has been set up for auto tuning, try to switch to manual and enter exact time and date.
The fourth reason why it does not work on the android play market is the use of vpn or a proxy server
If you are using a VPN or proxy servers, this may be the cause of problems connecting to the play store.
Proxy settings can be easily checked. When connected via Wi-Fi, go to "Settings => Wi-Fi", and then click on the network you are connected to. From the context menu, select Change Network.
There will be options for WiFi networks. Check the "Show advanced options" box and make sure that under "Proxy settings" the position is set to "None".
Second VPN option- here it can be different. The first option is to use the app to connect to VPN networks.
If you have it, try disabling or removing it completely. The second way to connect to a VPN is to add VPN settings.
Go to "Settings", then select "More..." under "Wireless & networks".
Open "VPN" and make sure the list does not have a configured VPN connection. If you have, remove it.
The fifth reason why the play market does not work on android is the Internet is blocked
Android can have many applications that are used to manage the internet connection.
They allow, for example, blocking access to individual applications. Some devices (for example, Huawei) have a built-in feature that allows you to manage applications for connecting to the network (Settings => Data transfer management => network application - make sure that the play store has access to the Internet using a cellular connection).
If you have an application (for example, No Root Firewall) make sure that it is not configured in a way that blocks access to the Internet in the Google Play Store. You can also try uninstalling it completely for testing purposes.
If you are trying to connect to the play store using Wi-Fi, turn off completely wireless networks and activate cellular data.
Check the connection with the store on the mobile Internet. If at the beginning you tried to connect to the store through Mobile Internet, try to do it exactly the opposite - turn off cellular communication and connect only via Wi-Fi.
Look, maybe you accidentally disabled applications or system services, without which the play market cannot work (for example, a download manager).
Go to "Settings > Apps" or "Settings > App Management" and then go to the Restricted Apps tab physical abilities(or scroll the content in lower part list).
There will be everything from phone applications. Check if any of them are related to system services. If something is disabled, enable it.
That's all, though in the case when nothing helps, there is another "extreme" option - reset the phone and restore it to default. Please note that you will then lose all data, text messages or photos stored in the phone's internal memory.
To restore the default settings, go to the "Settings" menu and then select "Backup and Reset". Select "Factory Reset" and wait for the phone to reset to default settings.
If none of the above helps, contact your to the best friend with a description of the problems - this is the form below the comments. Good luck.
If the Play Market does not work on a phone or tablet, then a number of errors can be the cause of this, ranging from failure to and ending with a conflict with other applications. So that the Play Market does not break, you have to view a large number of settings and try different ways troubleshooting.
Bug fix
If Google Play Store does not start on your tablet or phone, the first step is to restart the device. Restarting the system fixes simple software glitches that prevent the Play Market from working.
If the reboot did not help, and the Play Market on Android still does not open, check the availability and speed of the Internet. If you connect to the network via WiFi, the channel may be overloaded, due to which the speed drops significantly. The cause of the failure may also lie in the missing communication signal when using mobile traffic.If there is no connection, then Play Market will take a long time to start and open.
One more possible reason problems - incorrectly set date. To change date and time settings:
- Open settings.
- Go to the "System" section. Find the "Date and Time" submenu.
- Set the correct value.
If these simple methods did not help to eliminate the errors of the working Play Market, and he still writes that the launch is impossible, then other methods will have to be applied.
Working with built-in apps on Android
If there are no problems with the date or Internet connection using Wi-Fi or mobile traffic, and the Play Market does not start, then work with the temporary data of the built-in programs. You should start with the Play Market:
- Open the "Applications" section in the settings, go to the "All" tab to display the built-in programs.
- Go to the Play Market options.
- Wipe data and clear cache.
Check if the app store is up and running. If not, go back to its options and uninstall updates. Check the status of the program again.
If removing updates and clearing the Play Store cache did not help, follow the same steps with other programs - Google Play Services and Google Services Framework.
Also, make sure that the Download Manager application is enabled on the system. You can also find it on the "All" tab in the "Applications" section.
Account deleting
Deleting and re-adding your Google profile can help fix the crash.
- Find the "Accounts" section in the settings.
- Open the sync settings for the Google profile you're using.
- Call the additional menu and select "Synchronize" to create an up-to-date backup.
- Bring up the additional menu again and select "Delete".
After deleting the profile, restart the device. At the next start, return to the settings and add the account again by entering your e-mail and password.
Another important note applies to the account: in the settings, the application " Google Accounts". You can check the status and, if necessary, launch the built-in profiler program in the Applications section on the All tab.
Eliminate application incompatibilities
One of the reasons for blocking the Play Market is the work of third-party applications. First of all we are talking about the Freedom program, which allows you to make in-game purchases with a fictitious card. If the Play Market does not connect or update after Freedom, then you need to clean the hosts file. The reason that the Play Market on Android does not work may be incorrect entries added by the Freedom program. To remove them, you need root rights.
If after reboot the problem will disappear, then you correctly diagnosed why the Play Market application does not work.
Reset
What should I do if the Play Market does not work, and all the above methods have been tried and found to be useless? In this situation, there is 1 way out - with the removal of all information from the device.
- Back up your important data: contacts, messages, photos, videos, etc.
- Open the settings, go to the "Backup and reset" submenu.
- Select Reset Settings. Click Reset Settings.
- Confirm the operation and wait for it to complete.
Factory reset completely clears internal memory, however, the information on the external drive remains intact. Therefore, the same photos and videos can be saved simply by moving them to a memory card. Contacts can be synced with your Google account. Resetting the settings is a cardinal way to solve the problem, so you have to resort to it extremely rarely. Usually the answer to the question why the Play Market application on Android does not work is much faster and safer for personal data.
Problems on Meizu smartphones
If the Google Play Market does not work on your Meizu phone, then the methods listed above do not need to be applied. Chinese developers (we are talking about official Meizu products) make Google Play Services available as an installer. This is done so that when you first start the device, Google services updates are immediately installed.
Users of phones with Android OS sometimes encounter situations when the Play Market (Play Market) does not work on unknown reasons. This situation is especially unpleasant when the owner of the device needs to perform some operation. But in most situations, the problem with the Play Market or any other problem is not difficult to resolve, and this is within the power of most users, including those who do not have special skills.
The developers of the Android system have done a lot of experiments and research to ensure that the controls are understandable to the user with any level of knowledge. But often there are situations when a smartphone or tablet gets out of control of the owner and begins to "live its own life" due to various technical failures. This also applies to the Play Market, a popular resource from Google.
You can fix the crash that prevents you from getting into the app store by resorting to one of the following methods:
If a failure occurred when trying to enter the popular Play Market, then the owner of the device running on Android needs to start fixing the problem with the simplest, but effective procedure- reboot this operating system. Interestingly, such an action eliminates many problems, that is, it is useful not only in the case of the Play Market.
Still, this is not a universal method, so access restoration is not a guaranteed process. If this is the case, then other methods should be tried;
Check your internet connection
Often, smartphone owners miss such a moment, but in vain - this is a common reason for the lack of access to anything on the network.
Google account disabled
Sometimes, to solve the problem, it’s enough to go to the menu, find “Google Accounts” there and activate this item. Then access will be restored.
Check the date and time set on your smartphone
When the warning “No connection” is constantly displayed, while there is an Internet connection, this indicates that it is necessary to set the time and date.
Why you need to go to the settings menu, find the inscription there: “Date and time”. After entering this section, you need to check the box next to "Network date and time", and next and opposite the inscription: "Network time zone". Such manipulation will synchronize the selected parameters with the network, that is, you will no longer have to perform these actions manually.
Reset personal settings Play market
Another simple and effective option to eliminate the existing problem with access to the specified service is to reset the saved settings of the Play Market itself. To perform this procedure, follow these steps:
- Go to the settings menu of an existing smartphone, tablet;
- Select the section - "Application Manager", sometimes it has a different name - "Applications";
- In any of the above items, select the "Google Play Market" option, the manipulation will open a special window;
- Run " cleaningcache».
After removal, no necessary information there is a high probability that access to the service will be restored. But first you need to restart your smartphone. If the Play Market still does not work, then you can try " Erase data» by re-entering the application settings and then restarting the phone.
If the problem is not resolved, then go to next way.
Remove Google Updates Play market
The presented option for restoring access is almost identical to that described above. But with the exception of one moment: instead of "Clear cache", another button is pressed, called " Uninstall updates". The button is above the Clear Cache button in the previous figure.
As with the previous method, following the removal, you need to restart Android.
This option for restoring access is effective when the existing smartphone, the tablet did not find " common language with any Play Market update. This can happen due to its dampness or outdated firmware. mobile device.
Clearing the cache of the "Services" application Google Play»
Deleting Google Play Services settings saved by your smartphone or tablet can also solve this problem. Such an operation is not difficult, for its successful implementation, the following should be done:
- Go to the settings menu of your mobile device;
- Open the already mentioned section "Application Manager" (in some versions of Android, the name "Applications" is used instead of the specified one);
- Select the required "Google Play Services";
- Get into the menu of this program, and then perform the “Clear Cache” operation already known from the previous version. For this, the corresponding button is pressed.
Traditionally, the entire procedure is completed by rebooting the smartphone, immediately after which you can try to enter the desired service.
It is not uncommon for a problem with entering the Play Market to occur due to the shutdown of the important Download Manager application, this can happen even through the negligence of the smartphone owner.
In this case, access can be restored by doing the following:
- Having entered the already familiar application menu, you must select the “All” item, this is done using a swipe (shift);
- Select the desired item, namely "Download Manager";
- When the control window opens, you need to check whether the program is enabled, if not, then you need to click the "Enable" button.
Next, the usual reboot of the existing mobile device is carried out. After that, a connection is established with the desired Play Market. If, after entering the control window, it is found that the download manager is enabled, then you need to go to the next method, since this one will definitely not help restore access.
Deleting Google Account Data
This method can lead to the loss of the necessary information, since it will be performed deleting personal account data. To prevent this from happening before starting the operation, you must perform the synchronization procedure, which will allow you to quickly create a backup copy of all desired files(or those that may be needed).
To perform synchronization, you must enter the settings menu, there you should perform the following procedure:
- In the synchronization menu that opens, you need to select your mailbox;
- Next, for synchronization, you must specify all the necessary items (information stored in which to be saved). In most cases, it is enough for the owner of the device to save information from the "Contacts" and "Personal information" sections, since everything important is usually stored there. To perform the selection procedure, you just need to click on the desired item. If there is a desire to save all the information in the phone, then you should select "Options", and then click the "Synchronize" button that opens. After that, a full reservation will be made.
- Then you delete your Google account. Why, after synchronizing, you should return to the previous menu and select "Delete". Next, you will need to confirm your action, as a result of such manipulation, the removal procedure will be performed.
Next, you need to reboot, when you turn on Android smartphone offer to restore information from the existing backup, which is what needs to be done. After completing this procedure, the owner of the device must log in to their Google account (also restored). All that remains to be done is to go to the desired Play Market.
If this method did not lead to a positive result, then you should move on to the next one.
Installed incompatible applications blocking the work of the Play Market
Often the reason for the lack of access to the Play Market is the installation of programs that are incompatible with this service. For example, it has long been observed that Negative influence renders Freedom- an application that allows you to create a fictitious unlimited card for in-game purchases. There are many other programs that block access, so the smartphone owner will need to make a choice of what is more important to him: an application blocking access or access to the Play Market. There are times when users prefer to leave Freedom or another program important to them, using third-party application sources in the future - android-themed sites.
Search for an application blocking the Play Market service
Identification of the application blocking the Play Market program can also be done independently. The task is complicated by the fact that the list of applications that can interfere with the Play Market is extensive. But not everything is so complicated: if earlier there was access to the Google service, then it is easy to identify an incompatible program - it is one of the installed Lately.
Opening the "Application Manager" section in the settings menu, select "Installed". If it is unknown, then you can remove or stop all installed recently. To do this, in the menu that opens, select the “suspect” application, and when its menu opens, you must click “Stop”.
The performance of the Play Market will be revealed only after a reboot.
Reset your Android settings
This is already an extreme option, in case other methods have not helped. After performing the reset procedure, the phone will return to its original state - all user settings will be reset. The data of existing contacts will also be deleted. Therefore, synchronize your account with a computer or copy notebook to a file, then save it to a flash drive or to a Google service (for example, Google Drive).
To solve the problem with logging into the service using this method, you should find a section called "Restore and Reset" (it is located in the settings menu) or " Backup and reset." Next, you need to select "Reset settings", which will delete all information from the device's memory and return to factory settings. Everything stored on the memory card will not be deleted. Therefore, save all the information you need to flash memory, after performing the reset, return it to its place.
After starting the phone, enter your Google account details (in the settings) and try to sign in to the Play Market. Most likely work this service will resume.
Users of gadgets on the Android OS know that without the Play Market - nowhere. The value of the application lies not only in the fact that it is the most comprehensive resource for books, movies, games and useful programs for a smartphone, but also in ease of use. Based on this, one can understand the panic that engulfs the user when the Play Market does not work. Let's look at why this happens and what to do about it.
- The first possible reason is app not installed or removed from your device.
You can read how to solve this problem in the article on installing and registering with Google services. - The second advice does not shine with originality, but, nevertheless, often a simple device can help.
If the Play Market does not work due to a non-critical failure in the system, turn off and on the device. - You can also try reconfigure Google Play Market:
1) go to "Settings",
2) we are looking for "Application Manager" or "Applications",
3) choose in Google list play market,
4) we find the button "Erase data" (in some models it is called "Clear cache").
- If clearing the cache didn't help, try get rid of program updates- in the same place as in the previous paragraph:
1) Go back to "Settings"
2) select "Application Manager",
3) search in the Google Play Market list,
4) click "Uninstall updates".
Thus, the application returns to its original state. If after that the Play Market crashes at startup, proceed to the next step. - Reset service settings Google play.
We do everything in the same way as in the 3rd tip, only instead of "Google Play Market" we select "Google Play Services" and there we already clear the cache. - Another reason that the Play Market does not work may be inactive "Download Manager":
1) go to "Settings",
2) further in "Applications",
3) there we select "All",
4) in the list we find "Download Manager",
5) if the dispatcher is not enabled, activate it. BUT! If it is enabled, we do not touch anything and look for another reason for our problem.
- Sometimes the Play Market crashes due to the fact that Disabled Google Accounts app. To run it, go to the same place as in the previous paragraph:
1) "Settings",
2) looking for "Applications",
3) open the "All" tab,
4) select "Google Accounts", if the application is inactive, turn it on. If everything works as it should, don't touch it and move on.
By the way, you can read more about managing your account in the Google Play Market. - Often the cause of failures in the Google Play Market is no internet connection.
To test the connection, go to any browser and try to visit any site. If the site does not open, most likely you have problems with the Internet. Check the balance if you are using mobile Internet, restart the router if your smartphone or tablet is connected to a Wi-Fi network. - If the Play Market does not open and writes “No connection”, but you are sure that everything is fine with the Internet, most likely the problem is incorrectly set time:
1) find in the settings column "Date and Time",
2) check the boxes next to "Network date and time" and "Network time zone".
- Solving the problem with an application that does not start can help Clean Master . Install Ccleaner, launch, click "Clear", wait for the procedure to end. Ready.
- A desperate but time-tested method is Hard Reset, resetting all settings. After the reset, the gadget returns to factory settings. The downside is that the data and applications that you installed are lost. Plus - it really solves most system problems, after which the device works as it should.
If you don't want to lose your data, make a system backup in the "Data backup" section.
So, doing a reset:
1) go to "Settings",
2) select "Backup and reset",
3) look for "Reset all phone / tablet settings)",
4) click "Erase everything".
After that, the gadget will reboot and turn on like new - at the factory settings.
Read about how you can completely delete, and then restore the Play Market. - Do not forget that there are applications that block the normal operation of the Google Play Market. For example, the popular Freedom app, which allows you to make in-game purchases for free, often interferes with the normal operation of the Google app market.
- Residents of the Autonomous Republic of Crimea may encounter problems in using the Play Market due to sanctions against the Russian Federation, which Google has also joined. But you will read about it.
Users of Android smartphones and tablets cannot do without the Google Play Market. Where, if not from him, download applications, music, games? Yes, someone is using third party resources, but they are nowhere near as safe in terms of virus threats.
Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.
To make it easier for you, we have divided the problems into several groups according to their causes and solutions.
Cache memory errors or failure in system application settings
Google Play, like many other applications, uses a cache (a special place to store frequently used data for fast loading to memory). It contains information about the latest actions in the program. If an error has crept in there, the Play Market will play it until the data in the cache is updated.
To speed up this process, clear the Google Play cache manually:
- Open Settings (Options) Android.
- Go to the "Applications" section.
- Find Google Play Market in the list of programs.
- Tap the Clear Data and Clear Cache buttons.
If the Play Store still does not open, restart your device.
When an update error occurs installed applications do the same with " Google Play Services«.
In addition, in order to download new programs and install updates for old ones, the correct operation of the " Download Manager" And " Application manager. Normally, both should be in the list of running programs.
Update errors
If the problem with opening occurs immediately or after a short time after installing a more recent version of Google Play, roll back the program to a previous installation. Along with the Market update, uninstall the Google Play Services update.
The uninstall updates button is in the same menu as the clear cache options.
If there is no such button, then the program has never been updated ( previous versions absent).
Problems with the user's Google account
The inability to get into the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.
To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to "Settings" and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.
If you see the same picture, open the menu for this section and tap "Sync Now".
If the error persists, delete the Google account on the phone (the button is located here) and re-create it. Or get yourself another gmail.com account and log in under it.
Installation errors or corruption of the program executable file
Often, the failure is manifested by constant messages "An error has occurred in the Google Play Store application." It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases, by itself, when one of the installed programs decides to check for updates in the background.
You can try to deal with this error in the ways described above. If all else fails, the following options remain:
- Make a system restore from a backup (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
- Remove the Play Market from the device and reinstall. For this you will need root permissions(received in advance).
- Perform a factory reset on the tablet or phone (Hard Reset / Wipe).
How to reinstall play store
- Download or copy the executable Google file Play Market in .apk format from a properly working Android phone or tablet.
- Activate permission to install applications from unknown sources on the problem device. The option is located in the "Security" or "Protection" menu of the "Settings" application.
- Transfer the file to the problem device and run the installation (tap it with your finger).
- If nothing happens or you see the message about Play error Market, open the \data\app\ directory and place the file there.
By the way, you can use the same MyPhoneExplorer to remove a failed copy of the Market and reinstall it. After synchronizing the phone with the program, go to the "Files" - "Applications" section, click on the line highlighted in the screenshot and click the "Delete" button.
Next, click the "Download application" icon on the top panel and specify the path to the .apk file.
viral infection
There are malware modifications that block the launch of the Android Market so that the user cannot download the antivirus, or even delete the original file and replace it with an infected copy. We talked about what to do in such cases in the article on how to remove viruses on Android.
After an antivirus scan malware will be neutralized, you may have to replace the infected Play Market with a clean one.
Play market is not installed
Today on Russian market Android smartphones appeared without pre-installed Google services. In particular, the products of the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it easy to correct this shortcoming by installing the necessary means of another application.
So, to install the Play Market on your Meizu device, tap on the "Best" application icon. It contains a selection of programs available for quick download, among which are Google tools. Tap the "Install" button below the "Google Services" icon. Reboot the device after installation.
Application conflict
The fact that some Android programs may not get along with Google Play, some users found out after installing "Freedom". "Freedom" is an application for bypassing the official authorization service for users who make purchases in game stores. Thanks to this, dishonest players get the opportunity to purchase virtual goods without paying.
If teamwork Freedom and the Play Market on your device is impossible, you will have to give up something.
Blocking Google Play Market access to network resources
Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: "The program was unable to contact the Google servers" or " Network connection missing, please try again later."
If you have root rights, it is not difficult to solve the problem - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it both through the Android root explorer (for example, "Root Explorer"), and through the already familiar MyPhoneExplorer running on a Windows machine.
Open the hosts file with a text editor such as notepad and remove all entries except for "127.0.0.1 localhost". Save without extension by selecting the file type - "All files".
If network connection errors are not related to "Freedom", check your security software settings. It is possible that Market access to the network is blocked in the firewall.
Firmware corruption and hardware failure
Most difficult case. A fatal firmware failure or hardware failure of the device can be assumed in the following situations:
- The problem arose after an adverse effect on the device: an unsuccessful firmware update, a fall, connection to a faulty charger, etc.
- Together with the Play Market, other applications have stopped working or a failure occurs haphazardly: the program either works or not.
- There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
- The tips above did not help solve the problem. She remained even after resetting the factory settings (wipe).
There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repair to service specialists.
