A mobile phone combines many useful functions, which include listening to music, the ability to take photos, videos and much more. However, main function It is still possible to call. Having lost it, the phone turns into an ordinary media device. On some smartphones the message “an unexpected process stop occurred” is displayed com android phone". This results in you being unable to call anyone or use other standard features. Users can get rid of “com android phone has encountered an error” in several ways, starting and ending with a complete reset or deleting the cache using a file manager.
Causes
Usually the process on the device called "com android phone" will be stopped due to incorrect actions on the part of the user. This malfunction can appear in several cases:
- , during which errors occurred;
- Incorrect update;
- An installation that contained viruses. The cause may be one of the most common viruses called systemui.
Sometimes this can happen due to crashes or cache fullness in the Phone app. Then, every time you try to open the phone book, the smartphone will report that the “com android phone” process has unexpectedly stopped. In rare cases, the breakdown is related to hardware. Then without diagnostics in specialized service you can't handle it.
Try it simple first. This helps some people and the “android process has stopped” message disappears. If this doesn't help, go directly to the next step.
In the majority mobile phones to simplify your life, time synchronization with data is provided mobile operator. Sometimes it is this function that causes the “com android phone process has stopped” error to appear. What to do in this case? Just turn off this synchronization. The following instructions will help you do this:
In fact for Samsung phones And Sony Xperia this method is effective. If, when trying to get into notebook the system still regularly displays an error message, it’s worth trying to clear the cache.
Clear data and cache in the Phone app
Among the Android system applications there is one that is responsible for the ability to make calls. It's called "Telephone". It may occasionally experience glitches, due to which the operation of the device with a SIM card may stop, so it is necessary to restore the correct operation of this program. This can be done in a simple sequence of steps:
The method works effectively on phones from Sony, Samsung, Lenovo and other manufacturers. Unfortunately, there are a number of cases where even this is not enough.
If the previous method did not help, then you should resort to this technique. It is directly suitable for advanced users as it includes , as well as . This special menu on Android phones, with which you can, or restore the system.
Each phone has its own key combination that allows you to log into recovery mode. In most cases, the following sequence of actions will help you get to this menu:
- Turn off your phone.
- Press and hold the power and volume up buttons at the same time.
- As soon as the smartphone starts to turn on, release the Power button, but hold Volume Up.
- When you see the menu, release the Volume key.
Also, to perform this procedure you will need a special file manager called Aroma File Manager. It allows you to create, delete and rename directories in the system, as well as cut and copy various files. For the program to work, the phone must have Root rights.
Let's find out how to fix the "there was an error in android phone settings" problem. To do this, you should follow the following steps sequentially:
This method will help you completely clear temporary application data without using the standard interface. Installing a dialer from the app store
A temporary solution may be to install third party program, which allows you to make calls. You can find similar programs in the official Play Market application store. Programs such as WePhone and Phone+ are very popular.
They have a wide interface and allow you to completely replace the standard “Telephone”. However, they all have one drawback: some functions are paid or are only available on certain period. In addition, there are a lot of advertisements in the applications, which creates some inconvenience.
You can download the program using Wi-Fi or via a computer. Then the downloaded apk file should be transferred to the phone using USB, and then installed. Before downloading any applications, be sure to read reviews from other users. This will help avoid low-quality software that may contain viruses.
Extreme measures
If absolutely everything doesn’t help, and you don’t want to use third-party software, try doing this. This will mean that all user data will be erased and the settings will be set to those that were preset at the factory. You will lose all your contacts, applications, accounts and passwords, and multimedia data.
In this regard, before this procedure it is recommended to create backup copy all important data. This can be done using special applications or simply transfer all photos, videos and other files to an SD card. Some models have a special menu item in the settings - “Backup to SD card”. There is also a recovery menu there.
To perform a full factory reset, you need:
After this, the phone will perform “ Hard reset" In almost 90 percent of cases, such a reset solves any software problems operating system. You can also perform a reset using a special service code. You can find out the combination for your phone model on the Internet. Once you know it, you should enable the dialing field and then enter that set of numbers and symbols.
Despite the fact that a modern smartphone has enormous functionality, one of its main purposes is mobile telephone communications, for which the standard application com.android.phone is responsible. Unfortunately, sometimes it happens that this application may refuse to work, displaying the message " " or " The com.android.phone process has stopped" As a result of an application error, the user cannot dial a number and make a call. Let's look at what this error is and how to solve this problem.
What causes the error in the com.android.phone application
There are several common reasons for the com.android.phone application error:
- The stock dialer cache in Android is overflowing.
- Impact of the virus on the application " Telephone"and, as a result, damage to the program code.
- The application was disabled by the user's actions. This is possible on a device with received .
- Some applications incorrectly use system functions of the com.android.phone process, thereby causing it to error.
- Various application crashes " Telephone", unknown to the average user.
If you encounter such a problem, then let's think about how to fix it.
How to fix the error
First of all, scan your smartphone/tablet for viruses with any antivirus program for Android, then simply try to reboot the device. Maybe the error was caused by some random system glitch or the application cache was full " Telephone" The problem may have occurred after installing an application, then uninstall it and check if the error message appears. If it doesn’t help, then we try other methods.
Check the correctness on your device. It's rare, but it happens that they go wrong and display incorrectly, which can cause a com.android.phone error. Uncheck automatic settings time and date broadcast by the network and reboot the device.
Clear temporary files
Often the com.android.phone error is caused by the cache being full in the application " Telephone" To clean it, go to the device settings and follow these steps:
- open the menu " Applications" and select the tab " All»;
- find the “Phone” or “Contacts” application (this is com.android.phone) and tap on it;
- In the screen that opens, press the buttons “ Clear cache" And " Erase data»;
- in the same screen, force stop the application and launch it again;
- Reboot the device and check its operation for phone calls.
Factory reset
- this is the most radical method of fixing the com.android.phone error if none of the above instructions helped. With this method the problem will definitely disappear, just don’t forget to do backup data from your smartphone or tablet. If this method If you’re not satisfied, you can install a third-party “dialer” application instead of the standard one.
Installing a third-party calling application
The stock Phone application can be easily replaced with third-party applications. Open the Google Play store, enter “Phone” or “Dialer” and any application of your choice into the search bar, not forgetting to read reviews from users.
When developing new versions of Android, programmers always try to make the operating system more stable, smooth, and intuitive. However, despite the efforts of the developers, errors in the operation of the software occur from version to version, and the older the device and the older Android installed on it, the more errors there are. Every error that occurs during the operation of the device has both causes and ways to solve it. Let's look at the most common errors and methods for correcting them.
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What to do if an error occurs in the application
An application error is the result of an incorrect action written in the application code, which led to its operation stopping. After stopping the program, the system usually provides the user with information that an error has occurred and also shows a code that describes the error. This code will help us understand what exactly happened and how to deal with the problem.
Package syntax error
Typically this problem occurs if you installed the application by downloading APK file from an unverified source. There are 2 reasons for this failure:
- The application is designed only for devices running a newer operating system than the one you have installed
- The APK file contains an error and will not be able to install the program on devices with any version of Android
"Out of memory" error
If you encounter such a problem, then you need to think about cleaning internal storage from unnecessary content (photos, videos, applications). Often, the problem of insufficient internal memory affects users of gadgets with initially small storage (8 or 16 GB).
This problem also affects the overall performance of the device. As a solution to this error, we recommend that you read our article “”, which details ways to optimize both internal storage and random access memory devices.
As a quick solution to the problem of lack of ROM, we recommend that you use the option to expand the internal memory by installing Micro SD cards. We also recommend using the Link2SD program, which will help you transfer application data to external card memory.
Error "com.android.phone" and "android.process.acore"
This problem usually appears on smartphones after:
- Replacing the SIM card with a new one
- Phone flashing
If you see this problem, it means that the interaction of the built-in communication modem with the new software on your smartphone is broken on your device, or there are problems with the SIM card that does not allow full interaction with the tower cellular communications.
To resolve the problem, follow these steps:
- Go to Settings - Applications - Phone and click on Clear cache and data, then restart your device (article)
- Check the functionality of your SIM card on another device
- Reset Android settings (article)
Error "android.process.acore"
To solve the problem, follow the diagram presented in the previous paragraph, only instead of the “Phone” application, select “Contact Storage”.
Error "com.android.phone"
This problem may appear after replacing the SIM card or after flashing the device. It indicates that the device modem cannot work correctly with the new software or connect to a cell tower. In order to get rid of this error, go to the application settings, select the “Phone” application, clear the cache and data, then restart your smartphone. If the error does not disappear, then it is necessary.
The same steps must be taken if there is an error “android.process.acore”, only select the “Contacts Storage” application for cleaning. After that your phone book will be completely cleared, so be sure to do .
Error "android.process.media"
A similar problem occurs among owners of smartphones with a Micro SD memory card that is malfunctioning, which entails errors in the operation of applications installed on it. We advise you to remove the application from the memory card that is crashing during operation, and install it on internal memory devices.
Answers on questions
What to do if a synchronization error occurs?
The first reason may be a poor Internet connection, and sometimes the synchronization process itself freezes, in this case, disable it in the device settings Google account and reconnect after reboot.
It may happen that when you try to start standard application for calls, it may crash with the error “The com.android.phone process has stopped.” This kind of failure occurs solely for software reasons, so you can fix it yourself.
Typically, this error appears when the following reasons– damage to the dialer data or incorrect determination of the cellular network time. It may also appear if the application is manipulated from root access. You can fix this problem using the following methods.
Method 1: Disable automatic time detection
Still from the old ones cell phones The function of automatically determining the current time has come to Android smartphones. mobile networks. If in case regular phones the problem did not appear, then if there are any anomalies in the network, smartphones may fail. If you are in an area of unstable reception, then most likely this error is a frequent visitor to you. To get rid of it, you should disable auto-detection of time. This is done like this:
After these manipulations, launching the phone application should occur without problems. If the error is still observed, move on to the next method to solve it.
Method 2: Clear caller app data
This method will be effective if the problem with launching the “Phone” application is due to corruption of its data and cache. To use this option, you need to do the following.
After a reboot everything should return to normal. But if it doesn’t help, read on.
Method 3: Install a third-party dialer application
Almost any system application, including a faulty one "Telephone", can be replaced by a third-party one. All you need to do is select the appropriate one or go to and search for the words “phone” or “dialer”. The choice is quite rich, plus some dialers have an extended list of supported options. However, third-party software still cannot be called a complete solution.
Method 4: Hard Reset
The most radical option for solving software problems is . Make important files and do this procedure. Usually after a reset all the troubles disappear.
We have considered everything possible options solutions to the error with “com.android.phone”. However, if you have something to add, please write in the comments.
Modern smartphones have an unlimited number of features and functions. But the main task, as before, remains making calls. The Android system is constantly developing and improving, but sometimes errors and malfunctions occur there. “Error in the com.android.phone application” is a rare problem, but it can sometimes mar the use of the device, as it interferes with calls and dialing. The essence of the error is not so complex as to require taking the phone for repair. Let's figure out how to fix the problem yourself.
Method for fixing errors in the com.android.phone application.
Before we move on to describing solutions to this problem, let’s consider the reasons for its occurrence. “Com.android.phone” is an application for the Android OS that makes calls. The message that an error has occurred in the com.android.phone application indicates a malfunction in the software. The cause of the malfunction may be not only malfunctions in the “Phone” application, but also the actions of the user himself, which could damage the application. Also very common reasons are a full cache, incompatibility of various applications on the device, or viruses.
How to fix the error?
There are several ways to fix this error. All of them are quite simple, and depend on the reason for the message. The algorithm of actions to solve the problem is as follows:
Clearing application data and cache
This method should help in most cases.
- Go to “Settings” - “Applications”;
- Enable the “Show system applications” option (if available);
- Find the “SIM Menu” and “Phone” tabs;
- In each of them, select “Memory”;
ADVICE. You can try to do this with applications such as “Call management”, “Setting up two SIM cards” or “Phone - services”.
Let's check if it helped. If not, move on to the next points.
Disable auto-synchronization of time and date
- Go to the “Date and Time” section in the settings.
- Disable network date and time and time zone.
- Reboot the device.
- We exhibit correct time and date.
Checking for viruses
To do this, it is enough to have an antivirus on your device or download it from Play Market. Next, we do a full scan and remove all viruses if they are found. If you don’t have an antivirus on your smartphone and don’t want to install it, then there is another way. You can connect the device to a computer or laptop via USB and check the phone’s memory with an antivirus installed on the PC. The operating algorithms of computer and mobile viruses are similar, due to which any computer antivirus program recognizes and eliminates malicious files even on your phone.
Resetting system settings
IMPORTANT. this action will set all settings to default, while removing all installed applications!
This action will certainly fix the com.android.phone error, but you should be prepared that the smartphone software will return to its original state. If you still want to try to solve the problem this way, go to Android settings and click "Reset phone settings" in the "Backup and reset" option.
ADVICE. If you have important data on your smartphone, it is better to copy it to another device in advance to avoid loss. There is another option - synchronize everything with Google.
We update all applications
Not in all cases, but sometimes this method works. Try turning off your phone completely, taking out the SIM card, turning it back on and updating all installed applications. Then insert the SIM card back.
This method will allow the user not to solve the problem with the software, but to bypass it. The method is useful in cases where the previous results did not give, but you don’t want to completely reset all settings. In the Play Market search engine, just type “dialer” and you will be provided with a whole list various programs to carry out transactions provided for mobile operator no harm to the device.
How to avoid the problem
As they say, it is much easier to prevent a problem than to solve it. Sticking to a few simple tips, you can maintain the functionality of the device and not encounter many problems.
- Tip 1. Before installing any software, double-check the security of the source. This will protect your phone from viruses and other dangerous programs.
- Tip 2. Clean your phone from unnecessary applications. This will save the device’s memory from becoming cluttered and clogged.
- Tip 3: Don’t mindlessly disable or delete system applications with superuser rights.
- Tip 4. Download an antivirus, especially if you often connect your device to different PCs. There are also free programs protection that will protect you no worse than paid ones.
- Tip 5. Clean junk files using special programs(for example, CCleaner).
By performing simple manipulations, you can protect your smartphone and get rid of many errors. Troubleshooting is also easy if you don’t panic and try to fix everything yourself. This will not take much time and will save a decent amount that you would have to pay at a service center.
